aws /ai services

Turning AI potential into real outcomes

Unlock the value of generative and agentic AI with expert guidance and practical support – from first experiments to secure, production-ready AI solutions on AWS.

Whether you want to improve customer experience, boost productivity or make smarter decisions, Zen helps you move from ideas and hype to AI that delivers real outcomes for your business.

Why choose Zen for AI on AWS?

Proven AWS expertise

As an AWS Partner since 2013, with 50+ accreditations and experience supporting over 130 AWS customers across cloud, data and security, we have the technical capability needed to deliver AI solutions safely and effectively.

Responsible and secure

We help you navigate governance, security, privacy and compliance so your AI services are aligned with industry expectations and your own risk appetite.

From idea to delivery

Our Move to AI model provides a clear, step-by-step journey that reduces ambiguity and accelerates progress, from first experiments through to production ready AI workloads.

Focused on business value

We design AI solutions around business outcomes, not experimentation for its own sake. That means measurable improvements in customer experience, efficiency, competitiveness and innovation.

Products

AI solutions for your business

When it comes to getting your business ready for AI, we focus on understanding what you want to achieve and building the right path to get there, trying out ideas in a safe and focused way and developing a clear route to something you can confidently run.

For organisations whose AI ambitions are limited by their data landscape.

If your data isn’t AI ready, we help you get there. Zen migrates, consolidates and modernises your data on AWS – establishing the quality, accessibility, performance and governance needed for meaningful AI outcomes. Strong data foundations ensure your AI investment pays off.

How Zen uses AI to improve customer experience

Zen has experienced the value of AI firsthand. We have built and deployed our own AI tools to enhance customer experience, improve response times and streamline internal workflows.

Knowledge-driven assistants help our teams find the right answers quickly, reducing wait times and improving customer satisfaction. By using AI inside our own business, we understand the day-to-day realities of deploying AI in production – not just the theory. This real-world experience shapes how we guide customers on their own AI journey.

Headline benefits from our own AI adoption include:

Avoided costs of hiring additional contact centre roles.
Higher than human Net Promoter Scores for AI assisted journeys.
Extended service hours, with customers supported 24/7 while human agents work 8am – 8pm.

Built on strong data foundations

Every AI project starts with understanding and improving your data so results are reliable.

Aligned to your business goals

Use cases are chosen and designed around measurable business outcomes.

Operated with confidence

Monitoring, observability and feedback loops make it easier to run and refine AI in production.

Integrated into your ecosystem

AI services are designed to work with your existing applications, workflows and teams.

Don't just take our word for it

"The folks at Zen are always wonderful to work with. Knowledgeable, adaptable and friendly - never judgemental and always willing to work with where we're at. They've given great wisdom and have brought us on leaps and bounds in improving our AWS setup. 10/10, would happily recommend Zen to anyone who needs third party insight into their existing systems and processes (or developing new ones)." - Churchsuite

Features - what we deliver

Secure AWS environments

Best-practice, AWS foundations for AI workloads, including identity controls, guardrails, data protection and cost controls.

Data readiness on AWS

Assessment, migration and modernisation of data platforms to support AI and analytics.

Responsible AI design

Embed security, privacy and governance into every AI workload ,ensuring compliance with regulatory and responsible-use standards.

Expert build and optimisation

Deliver production-ready AI workloads with support from AWS-certified engineers, from architecture and deployment to optimisation and integration.

AWS PARTNER

We're an AWS Partner Since 2016

Well-Architected Program Partner

AWS Small and Medium Business Services Competency

SMB Services Partner

AWS Microsoft Workloads Services Partner

How could your business benefit from AI?

AI can transform customer experience, productivity, security and decision making. Zen helps you explore, prioritise and deliver the use cases that will have the greatest impact on your business.

Enhance customer experiences

Create personalised digital experiences using chatbots, voice assistants and behavioural insights that improve satisfaction, speed up service and strengthen customer loyalty.

Boost productivity and automate processes

Automate document processing, summarise complex information and enhance productivity with coding companions and voice interfaces that accelerate everyday work.

Strengthen security and detect fraud

Identify anomalies, automate alerts and detect fraud earlier using AI models that continually analyse patterns across transactions, behaviours and systems.

Deliver predictive insights and smarter decisions

Improve forecasting, pricing strategies and operational decisions with AI tools that analyse data at scale and reveal trends, risks and opportunities.

Simply fill in the form, and our team will be in touch.

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Ready to explore AI on AWS?

Take the next step towards AI that actually delivers for your business. Speak to an AI specialist about your goals, challenges and where to start.

AWS testimonials

What our customers say

We’re proud to keep businesses connected. Our high-performance connectivity, voice, cloud and networking solutions are making a real difference. But don’t just take our word for it…