voice /digital voice

Simple, future-ready business calling with Digital Voice

Digital Voice is s modern replacement for traditional phone lines, giving businesses a simple, reliable way to make and receive calls over their internet connection.

A simple switch to modern business calling

As the UK’s traditional phone network is switched off, businesses need a new way to keep their numbers working without adding complexity. Digital Voice uses a small business VoIP service to route calls over your broadband connection instead of copper lines, helping you stay connected as the network changes.

It’s designed for organisations that want dependable calling without a full phone system. You keep your existing number, your calls sound clear and professional, and your service is ready for the future – all with straightforward pricing and support from Zen.

Why choose Digital Voice for your business?

Keep your voice

As traditional landlines are switched off, Digital Voice keeps your business number live using digital caling.

Works with Business Broadband

Designed to run smoothly over Zen’s fast, reliable business broadband.

Award-winning support

Backed by Zen’s people-first service and long-standing reputation for reliability.

Clear, predictable pricing

1,000 UK landline and mobile minutes from £6.25 ex. VAT – or unlimited calls with Digital Voice Extra.

DIGITAL VOICE

Modern business calling without the complexity

Digital Voice uses VoIP technology to route calls over your broadband connection instead of the traditional phone network. Your handset plugs into your router, and calls are handled digitally – delivering clearer audio and a more future-proof service.

This modern business VoIP service is an ideal solution for businesses that need a dependable single-line service, without the overhead of a full phone system.

With a Digital Voice service from Zen, you’ll be able to stay in touch with colleagues, customers and clients, using your broadband connection.

Future-proof phone

Be ready for the PSTN switch-off with a modern digital VoIP service built for the future of communications.

Keep your number

It’s easy to keep your business phone number when you switch. Just let us now when you’re making the move.

Clear call quality

Enjoy consistent, high-quality calls over your Zen business broadband connection.

Essential features included

Voicemail, call waiting, call diversion and call barring and more come as standard with your Zen Digital Voice service.

VOICE PACKAGES

Business Digital Voice packages

Zen Digital Voice is designed for businesses that want straightforward, reliable calling. If you’re looking for a replacement for your copper telephone line, this VoIP service gives you everything you need.

Business Digital Voice 1000 minutes

£ 6.25

/month excl. VAT

1000 minutes to UK landlines and mobiles

Includes voicemail, number withheld, call waiting, call diversion, call barring and blacklisting

Port your existing telephone number

Inclusive mobile minutes includes EE, Three, Vodafone and O2 only

Business Digital Voice Extra

£12.50

/month excl. VAT

Unlimited minutes UK landlines and mobiles

Includes voicemail, number withheld, call waiting, call diversion, call barring and blacklisting

Port your existing telephone number

Inclusive mobile minutes include EE, Three, Vodafone and O2 only

Bundle International 500*

£10.80

/month excl. VAT

500 minutes to permitted destinations

International bundle to

Plus, the following

Why businesses are moving to VoIP calling

Digital Voice gives businesses a simpler, more flexible way to handle calls using VoIP technology over their broadband connection. Call quality is clear and consistent, without the interference that often comes with ageing copper lines.

Because it doesn’t rely on traditional phone infrastructure, Digital Voice is built for the future. Calls are routed digitally across modern networks, helping businesses stay adaptable as technology and working patterns continue to evolve.

With no on-site PBX to manage, digital voice also reduces complexity. Fewer components mean less maintenance, easier setup, and a service that’s straightforward to run every day. What could be simpler than plugging your phone into your router – that’s all it takes.

CloudComms

Introducing CloudComms - the modern hosted phone system for any business

Digital Voice is a great starting point for businesses moving to business VoIP, but as teams grow and call volumes increase, many organisations choose a hosted phone system that offers greater flexibility and control.

CloudComms is Zen’s cloud communications service, designed for businesses that need anything from a single line to thousands – even AI-based contact centres. It brings users, devices and call handling together in one platform, supporting features like multi-user calling, call routing, easy access to call logs and data, and collaboration across locations.

If your business plans include growth, hybrid working or more advanced call management, CloudComms provides the perfect platform. You can start simple and scale as your business needs evolve.

Explore CloudComms

Simply fill in the form, and our team will be in touch to discuss your Digital Voice.

GET IN TOUCH

Interested in Digital Voice? Sign up here

If you're looking to make the move to Digital Voice, or just want to find out more, our expert team is here to help. Just give us a call or fill in the form below and we'll get back to you.

ACCREDITATIONS

Award-winning broadband service from a provider you can trust

We think our business broadband speaks for itself, but if you need any convincing, we’re also a Which? Recommended, PC Pro award-winning internet provider with a 4-star rating on Trustpilot!

PRICING

General billing information

Call Rates

Charges are pence per minute (PPM) and include VAT.
Calls are billed by the minute, with each call rounded up to the nearest minute.
Full mobile tariff information is available here.
For other service numbers please refer to our further information here.

How we calculate call charges:

Calls are subject to a minimum length of one second and are rounded up to the nearest minute (e.g. if a call lasts 25 seconds, it will be rounded up to one minute on your bill). If applicable, a call setup fee is added. Fixed fee calls have a fixed-cost element for part (or all) of the call (e.g. 5p for the first five minutes or 25p per call). For calls to service numbers beginning 084, 087, 09 and 118, the access and service charges are rounded up to the nearest minute. There is no call setup fee for these calls.

UK and Standard Mobile Call Rates (pence per minute):

Call Type	Price (all day)
UK local & national calls (01, 02, 03 numbers)	20p /pm (outside of bundle)
UK mobile - EE, Three, Vodafone and O2 only	20p /pm (outside of bundle)
084, 087, 09 & 118 numbers	11p /pm charge plus service charge
Standard call setup fee	20p per call

International Call Rates:

Our international pricing structure splits all international calls into five bands: A, B, C, D and E. The cost of making calls (landline and mobile) to each of these bands is presented in our International Call Rate Tariff, available here. All call rates given in pence per minute including VAT.

OTHER CATEGORIES

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