Navigating a secure route with Mon Motors
Proactive monitoring from Zen is a key factor in the ongoing service service provided, giving Mon Motors confidence that their cyber security is in good hands – in or out of office hours.
Founded in 1971, the Mon Motors group has grown to become one of the largest automotive dealers in South Wales and the West of England.
This family run business prides itself on exceptional customer service, outstanding customer experience and relationships built on trust.
The challenge
As a Zen Managed Firewall customer, Mon Motors had an assurance that Zen would provide first class monitoring for malicious activity, and in one particular instance this assurance would prove invaluable.
During routine monitoring activity over the weekend in question, Zen’s security team received an alert that required a fast and decisive response. As Terry Gilligan, Zen’s lead security engineer observed:
“We identified a large number of blocked attempts by the customer’s firewall security profiles attempting to access malicious outbound servers. Thankfully, alerts were generated and received by our security team and we were able to jump into action.”
The Solution
Terry contacted the customer out of hours to inform them about the alerts and put an action plan into place.
Using a forensic check service powered by Cyber Triage to collect Windows artifacts, the Zen team was able to analyse the data and complete its investigation quickly, with follow up recommendations for action that needed to be taken.
Analysis quickly found the route of the problem, and the customer was kept informed throughout the process as the issue was removed and the issue resolved.
Despite the fact that the issue took place over a weekend, the Zen team was able to quickly come together to provide Mon Motors with the support they needed, ensuring that they were continually updated on the developing situation and next steps as they emerged.
“I have always received great service from Zen. I honestly can’t think of a single time the support team have ever let me down. But in this instance, Terry and the other people really went above and beyond in helping me during a very stressful period.”
-Stuart Holcombe, Group IT Manager, Mon Motors
The Benefits
With a scheduled service automating the investigation of service, the likelihood of further attacks being successful is reduced.
Proactive monitoring from Zen is a key factor in the ongoing service provided, giving Mon Motors confidence that their cyber security is in good hands – in or out of office hours.
“It’s great to know that if future incidents should happen, we have the support and technical expertise from the Zen team to rely on. Working with the team at Zen and utilising their Cyber Triage service gives us additional peace of mind that our important servers, which we rely heavily on, remain threat- free and secure.”
-Stuart Holcombe, Group IT Manager, Mon Motors
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