Wray Bros
Proud to partner with Zen.
Wray Bros
If you’re looking for janitorial supplies, staff workwear or personal protective equipment, Wray Bros has been supplying the goods for over 30 years.
Founded in Toxteth in the mid-80s with a Prince’s Trust loan, Wray Bros has grown into a multi-million pound business, selling thousands of items to customers throughout the UK
But the business is also passionate about staying true to its roots, providing opportunities to young people just as founders Graham and Mark Wray were given their chance back in 1985.
And Wray Bros has been proud to be a Zen partner since the 1990s.
The challenge
For Wray Bros, the requirements are simple. The business needs a connectivity supplier that can offer reliability, speed and speed of response when a query is raised.
For a business that relies on contingency planning and providing an always-on service, finding the right type of partner is essential. When tendering for service it is crucial for Wray Bros to demonstrate that their own suppliers are tried and tested.
Thankfully for Wray Bros, with Zen that has never been in question. Wray Bros’ Steve Morrissey sums the relationship up: “We’ve never had any reason to look at any other providers. We have such faith in Zen, and never had any issues. Their service is always first class whenever we’ve needed any help.”
Why Zen?
As Steve says, “We’re good at what we do, but don’t always have the most technical know-how. Zen has guided us through a number of difficult processes. They’ve continually offered value for money, scalability as we grow, and provided reassurance that they’ll always there to handle both routine enquiries and emergency situations.”
High performance, reliable connectivity is crucial to the day to day running of Wray Bros, especially when it comes to the business website.
Customers rely on the Wray Bros website for placing orders, accessing and downloading invoices, reviewing purchase history and accessing helpful information, tips and advice.
To Wray Bros, the website is an extension of their personality, which means it needs to be always available, always helpful and always there to add value to customer transactions.
Zen has been there to help develop the Wray Bros website to continue to provide this added value to customers. For example, Zen helped with the setting up of a blog and has always been available to provide help and support whenever required.
The site is also a source of regular business income through online sales. But these online sales provide more than just financial benefits. They are also a source of differentiation between Wray Bros and a number of their competitors. That’s why high levels of availability and reliability are so invaluable to the business.
The difference
Steve says a lot has changed since Wray Bros first partnered with Zen in the 1990s. “We’ve seen changes in how customers place orders, in how we know what’s on the van, and in how we send information. In fact, technology has changed a lot of the ‘how’ elements, but Zen has always been there to help us every step of the way.
“They’ve always been there to help with various tasks and projects. The peace of mind, rapport and helping hand they provide has been so important to us. And their support has always been prompt and well documented. I’d just describe it as brilliant.”
With further growth anticipated, Wray Bros needs a provider that can help to facilitate that growth. “We recognise the importance of having good infrastructure,” says Steve. “And with great technology from Zen we can punch above our weight.”
For all your janitorial needs check out the Wray Bros website https://www.wraybros.co.uk/.
"We recognise the importance of having good infrastructure, with great technology from Zen we can punch above our weight."
- Steven Morrissey, Marketing Manager, Wray Bros
